A Guide for Families
If you’re looking into care or support for someone in your family, there can be a lot to take in. You may want to see the homes, understand the options or simply talk things through.
This page brings together information about Oasis, our homes and everyday life, so you can find what’s useful to you.
Explore Our Homes
Choosing a place to call home
It helps to picture everyday life somewhere before deciding whether it could be right. Would your family member feel comfortable sharing a home, or would having their own space suit them better? Our homes offer different living arrangements and levels of care and support, which we can explore with you.
Langley Home provides residential care, including help with personal care, medication and daily routines. Riverside Court and Burdett House offer supported accommodation for young people, with support to develop everyday skills and confidence.
Riverside offers a shared home, while Burdett House has self-contained solo apartments.
You can explore the individual homes online and contact us to discuss which setting might be suitable or ask about a visit.
Who We Can
Support
Understanding different support needs
You may be looking for help with everyday tasks, emotional wellbeing or situations your family member finds difficult to manage.
At Oasis, our areas of support include learning disabilities, mental health difficulties, complex needs and Prader-Willi syndrome. We also support young people who have experienced trauma or arrived in the UK without family.
Follow the link below to learn more about the support we offer. If you’re unsure whether we could help, you’re welcome to tell us about your circumstances and ask questions.
Our Approach
Support at a pace that feels right
Moving somewhere new can feel like a big step for the whole family. We give people time to settle in, without expecting them to feel at home straight away.
Your loved one has a say in their day-to-day life and the support they receive. Whether it’s preparing a meal, getting out more or trying something new, we offer encouragement and help them build confidence at their own pace.
When things are difficult, we look at what might be making them harder and whether the support needs to change. A difficult day doesn’t undo the steps they’ve already taken.
You may know what helps when they’re worried, or what has worked well before. We welcome that insight and work alongside you and the professionals involved, while respecting your family member’s wishes and privacy.
One of our team leaders shares what this looks like during a young person’s first few weeks at Riverside Court.
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Our Staff
Training that supports everyday care
Our staff training covers areas including autism and ADHD awareness, safeguarding, medication support and self-harm awareness. These subjects help staff understand different needs, recognise concerns and respond with care.
Staff also have regular supervision and team discussions, giving them time to ask questions, talk through difficulties and learn from each other.
You’re welcome to ask us about the training relevant to your loved one’s support.
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Exploring New Interests
Having something to look forward to can make a difference. Our community workshops give young people opportunities to try something creative, spend time with others and discover interests they might want to take further.
Through our partnership with Care and Education Group (CEG), projects have included sound production, podcasting, photography, animation and digital design. Alongside learning practical skills, young people have opportunities to share ideas, work together and see what they can achieve.
For someone who has found school or group activities difficult, an interest in music or photography can offer another way into learning.
Thinking About Supported Accommodation?
If you’re exploring supported accommodation for your child, you don’t have to face it alone, we’re here to support you every step of the way.
Our blog, “A Safe Place to Start Again: What Supported Accommodation Really Means for Your Family,” offers a gentle and practical look at life in a place like Riverside Court.
Supported accommodation isn’t a residential home, and it isn’t full independence either; it’s a safe, structured, and nurturing step that helps young people build confidence and gradually move towards independence at a pace that feels right for them.
Read the full blog here
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Questions Families Often Ask
Can we visit before a move?
Please contact us if you would like to arrange a visit. We can discuss the home you’re interested in, answer initial questions and agree a suitable time where a visit is appropriate.
How will you get to know my family member?
We start by listening to them and understanding the help they need, what matters to them and anything they are worried about. We also draw on information from family and the professionals involved, as appropriate. Once they move in, everyday conversations and time together help staff understand what works well and where support may need to change.
How can families stay involved?
Family relationships can be an important part of someone’s life. How you stay in touch and receive updates will depend on your family member’s wishes, their circumstances and any agreed arrangements. This is something to talk through when planning their support.
What if I have a question or concern?
Please speak to a member of the team or ask to talk with the manager. You can raise questions about everyday support as well as anything that is worrying you. If you want to make a formal complaint, we can explain how to do this.
What if my family member is worried about moving?
Moving somewhere new can feel unsettling. Let us know what they’re worried about, whether that’s meeting new people, changing routines or being away from family. We can talk through what might help them feel more comfortable and how this can be considered when planning a move.
Getting
Started
Talk
To Us
Tell us a little about what you’re looking for and the questions you have. You don’t need to have everything worked out before getting in touch.
Explore The Option
We can explain our services and discuss whether one of our homes may be suitable. Where appropriate, we can talk about arranging a visit and involving the professionals supporting your family member.
Plan The Next
Steps
If one of our services could meet your family member’s needs, we’ll explain the assessment process and who needs to be involved. Before a move can be agreed, we’ll need to confirm that suitable accommodation is available and the support and funding arrangements are in place.
Talk to our team
Tell us what you’re looking for or what you’d like to know. You can contact Fatima directly or leave your details below, and we’ll get in touch for a chat.
Fatima
Placement Lead
(01332) 505967